Deposit Policy

All deposits are valid for 30 days. After 30 days you will lose your deposit and the item that was marked sold will be placed on sale again. Please make sure to communicate with one of our representatives if you need more time to pick up, or have your item delivered. Coney Island Restaurant Equipment Inc is not responsible for any deposits lost after 30 days since the deposit was placed due to any lack of communication between the customer and Coney Island Restaurant Equipment Inc.

Payment Policy

Coney Island Restaurant Equipment Inc accepts Visa, Mastercard, Discover, Apple Pay, Cash, Checks, Wire Transfers, and Electronic Payments (such as Chase Quick Pay, PayPal, Clover, Venmo, CashApp, etc.). Unfortunately we no longer accept American Express. If you make a purchase with American Express your money will be refunded back to you within 5-7 business days. Checks must clear within 7 business days before any merchandise is released. Checks from customers purchasing off apps like Letgo, and OfferUp are not accepted for check fraud reasons.

What is Our Return Policy?

Returns are accepted for new items only. No returns on used items once the purchase has been made and the item has left the premises. Please make sure to double check items upon accepting shipment, or delivery. Do not sign for an item if you see that the item is damaged. Coney Island Restaurant Equipment Inc is not responsible if the customer signed for a damaged item; nor is Coney Island Restaurant Equipment Inc liable if the merchandise doesn't fit, or if the customer made a mistake by ordering the wrong item, or if the customer has failed to tell us what approvals they require in their state and county. Customer assumes all responsibility. If the new item is damaged, or appears broken simply have the driver send it back. All sales are final. Coney Island Restaurant Equipment Inc does not provide any refunds. Coney Island Restaurant Equipment Inc. issues a store credit on all returned new items that is returned within 7 business days. Exchanges can only be made within 7 days of purchase with original receipt. Returned merchandise must be in unopened, undamaged, and in original condition. No exchange without receipt. Please be advised that there is a 30% restocking fee on all new returned items. No exemptions. Coney Island Restaurant Equipment Inc is not responsible for any delays on standard orders, or special orders. Coney Island Restaurant Equipment responsible if merchandise doesn't fit in doorway. Customer assumes all responsibility to make sure merchandise fits inside their premises. No exchange for parts, special orders, or electrical items. Shipping fees are not included in our items price unless otherwise posted. Please note that by purchasing an item, or items from Coney Island Restaurant Equipment Inc you are giving us your consent and are agreeing to our policy, terms, and regulations. Coney Island Restaurant Equipment Inc is not liable if the customer has not read our policy, terms, and regulations. Customer assumes all responsibility for reading our policy, terms, and regulations before making a purchase in person, or on our website.

Special Orders Policy

No refunds, exchanges, or returns on special orders. Coney Island Restaurant Equipment is not responsible for any delays on special orders.

NYS Tax Policy

All customers are subject to paying 8.862% NYS sales tax. If you have a tax exempt form please email it to us at info@coneyislandre.com. All temples, government facilities, hospitals, schools, equipment dealers are tax exempt. Please make sure to send us an up to date tax exempt form. Restaurant tax exempt forms are not accepted for purchasing equipment. Those tax exempt forms are only tax exempt when it comes to purchasing foods and other food related items. If the item is going out of NY state, or if your business is located outside of NY state your order is automatically tax exempt.

Warranty Policy

All new items are backed up by a warranty from the manufacture. Coney Island Restaurant Equipment Inc is not responsible for any damages, or defects on new items. All warranty related issues must be taken up with the manufacture of the new item. No warranty service can be issued without receipt. If you misplaced your receipt call us and we will send it to you via text message, email, or in person from our Clover POS Station device.  All used items are backed by Coney Island Restaurant Equipment Inc 30 day warranty on motor, or compressor only. Customers are responsible for the costs of parts and labor. Used items warranty are only for local customers in the 5 boroughs, and long island. All used items are sold "as is" for customers purchasing outside of our local service area. Please confirm with our staff that your area is covered by our used warranty service. Coney Island Restaurant Equipment Inc is not responsible if a customer did not discuss the area in which the item is being sent, or delivered.

How To Return An Item

To return an item make sure that the item is in its original unopened, and undamaged condition. If the item is new please return the item in its original box. Bring the item safely back to one of our stores, or call to schedule a pick up from our company. A 30% restocking fee will be added to your order and you'll be issued a store credit for an exchange. Store credit is valid for 90 days. For more information on how to return an item please contact Joe at (347) 372-7755.

© 2018 by Coney Island Restaurant Equipment Inc.